FAQ

What makes BlackViel supplements different?

Every formula is built for performance, not hype. We focus on muscle recovery acceleration, using clinically backed ingredients, optimal dosages, and no filler. What you get is clean power, faster recovery, and less fatigue between sessions.
How should I take my BlackViel supplements?

Each product label includes specific directions. Most formulas are designed to be taken before or after your workout. Always follow the serving size and combine with proper hydration and nutrition for best results.
Are your products safe for daily use?

Yes. Every batch is produced in FDA-registered, GMP-certified facilities and follows strict European quality standards. However, if you have any medical conditions or take medication, consult a professional before starting.
Can I combine different BlackViel supplements?

Absolutely. Our range is designed to stack. You can safely combine a pre-workout with an intra or recovery formula, as long as you follow recommended servings.
Do your products contain banned substances?

No. All ingredients are compliant with EU and UK supplement regulations. We never use banned or gray-area compounds.

📦 SHIPPING & DELIVERY

Where do you ship from?

Orders are fulfilled directly through our facilities network in the EU and UK. This ensures fast processing and reliable shipping.
How long does shipping take?

Shipping usually takes 3–5 business days within Europe and 5–10 days internationally, depending on your location and local customs. Tracking information is provided once your order ships.
Do you ship internationally?

Yes. We currently ship across the EU, UK, and selected international destinations. Shipping times vary based on the region.
How can I track my order?

Once your order is processed, you’ll receive a tracking link via email. You can check real-time updates until delivery.
What should I do if my order hasn’t arrived?

If your package seems delayed or lost, contact our support team at support@blackviel.store. We’ll investigate with the carrier and ensure a replacement or resolution.
Can I return my order?

Due to the nature of supplements, we can only accept returns for unopened and unused items within 14 days of delivery.
How do I request a refund or replacement?

Simply email support@blackviel.store with your order number, and our team will guide you through the process.
What if my product arrives damaged?

Send us photos of the damaged items at support@blackviel.store within 7 days of delivery. We’ll issue a replacement or refund.
How long does a refund take?

Refunds are processed once the returned product is inspected. Expect your refund within 5–10 business days, depending on your payment provider.

🧠 SCIENCE & QUALITY

Where are your supplements made?

All BlackViel products are manufactured in certified European facilities under strict quality control and hygiene standards.
Are your ingredients clinically tested?

Yes. Every active ingredient we use has documented scientific support for its role in recovery, performance, or endurance.
Do you have third-party lab tests?

We work only with trusted approved partners who conduct third-party testing for purity, potency, and safety.
Are your products vegan, gluten-free, or allergen-free?

Most are. Each product page clearly lists whether it’s vegan-friendly, gluten-free, or contains any allergens.
Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we can modify or cancel it. Contact support@blackviel.store as soon as possible.
How do I manage my subscriptions?

If you’ve subscribed to automatic deliveries, you can manage or pause your subscription directly from your account dashboard.
I didn’t receive my confirmation email, what should I do?

Check your spam or promotions folder. If it’s not there, email us with your full name and payment confirmation, and we’ll resend it.

Founder, BlackViel | Stay Relentless